At Alalmaz, we strive to provide high-quality digital products that meet your needs. However, due to the nature of digital goods, all sales are considered final. Please read our refund policy carefully before making a purchase.
1. No Refunds on Digital Products Once a digital product has been purchased and delivered, we do not offer refunds, exchanges, or cancellations. This policy is in place due to the instant access to the product upon purchase.
2. Product Defects or Errors In the unlikely event that the digital product is defective, corrupted, or there is an issue with access, we will review the case and may offer a replacement product at no additional charge. If you encounter such an issue, please contact our support team at support@alamaz.com within 7 days of your purchase with details of the issue.
3. Download Issues If you experience problems downloading or accessing your purchased product, please reach out to our customer support. We will ensure that you receive your purchased product promptly and securely.
4. Unauthorized Payments If you believe there has been an unauthorized transaction made through your account, please contact us immediately at info@alamaz.com. We will investigate the matter and take appropriate action.
5. Contact Information For any queries regarding your purchase or our refund policy, you can contact us via email at info@alamaz.com.
